Support and FAQs

If you are getting no video please check that you have version 2.0.0 of VLC player installed, you can download a copy of VLC from their website.

Please ensure that before running MyndPlayer you close the NeuroSky ThinkGear connector running in your system tray, right click and exit.

If you are using a NeuroSky MindWave, please ensure that you have connected and device using the MindWave manager prior to running MyndPlayer. If you are using a MindSet or BrainBand, please ensure your Bluetooth headset has been paired with you Mac or PC and is switched on.

For Neurosky Mindwave Mobile users: please make sure you pair the headset before installing the Neurosky suite of software. Once you have paired the headset via the computer's native bluetooth facility (if none available, any bluetooth dongle will work), please install the MyndPlayer application first and test the connection by selecting the headset from the dropdown list when you first run MyndPlayer. Once you can see the needles on the dial moving, you have successfully connected the headset set. Quit the MyndPlayer then install the Neurosky software. Test with the Neurosky applications. Please make sure you are using the headset with either the Neurosky software or the MyndPlayer, not both at the same time.

If you are experiencing a persistantly weak signal, please check that your batteries are fully charged and that you have good skin contact with the device on all sensors. Keep the contacts clean and check that no hair is in between the skin and the sensor and that all connections are tight and locked.